Frequtently Asked Questions

Whether you’re new to the world of local or internal certification or looking to find the right ISO consultant, this section is designed to help you understand CertBetter value and how we connect you with the best and verified compliance experts and ensure you get the most out of our services.

Explore the questions below to learn more about how CertBetter can support your journey towards ISO certification and other compliance experiences.

General Questions

What is CertBetter?

CertBetter is an online directory that connects businesses with compliance consultants, including auditors, trainers, and compliance software vendors.

How does CertBetter help my business?

CertBetter simplifies the process of finding, shortlisting, reviewing and connecting with ISO providers such as ISO consultants, saving you time and helping you make informed decisions through detailed profiles and customer reviews.

Is CertBetter free to use for businesses?

CertBetter offers premium plans for businesses to quickly find and connect with the right ISO experts.

Using CertBetter

How do I start using CertBetter?

Sign up for a account, then use our search function to find ISO service providers that meet your specific needs.

How do I search for ISO Consultant on CertBetter?

Use the search bar to enter keywords related to the services you need, or filter providers by service type, location, standard type or other criteria.

Can I compare different ISO Consultant?

Yes, you can save ISO consultant profiles to your private collection. It’s best to read customer reviews and profile details to select the best fit for your compliance requirements.

How do I contact an ISO Consultant?

You can contact ISO consultant directly through their profiles using the provided contact information or messaging system.

What information can I find on a ISO consultant’s profile?

Provider profiles include details about their services, standards, industries, certifications, customer reviews, contact information and any updates or promotions they have posted.

Can I receive updates from service providers?

Yes, service providers can post updates on their profiles, which you can view to stay informed about their latest offerings and promotions.

How do I know if a provider is verified?

Verified consultants have a Verified Business Status badge on their profile, indicating that they have been vetted by CertBetter.

What does Verified Business Status mean?

Verified Business Status means that the service provider has been reviewed by CertBetter for credibility and trustworthiness. Please note that verification process is currently limited to business verifications only.

What is Newsfeed in my profile?

The Newsfeed is similar to a Facebook timeline where you can post updates. When you follow an ISO service provider’s profile, their updates will appear directly in your newsfeed, keeping you informed and engaged.

Can I list my ISO consulting business for free?

Yes, please sign up as Consultant to list your ISO consulting business for free.

Basic Access Plan

What is included in the Basic Access Plan?

The Basic Access Plan offers Consultant Directory Search, Unlimited Profile Views, Contact Details, and Request for Quote* with our Limited Support.

(*Depending on the compliance provider’s membership permissions.)

Who should use the Basic Access Plan?

The Basic Access Plan is perfect for businesses looking to make initial connections with ISO consultants. It’s ideal for those who need basic information to start their search.

How do I sign up for the Basic Access Plan?

You can sign up for the Basic Access Plan by creating a account on CertBetter. Simply click on the “Sign Up” button and follow the registration steps.

Can I upgrade from the Basic Access Plan?

Yes, you can upgrade from the Basic Access Plan to the Full Access Plan at any time. Upgrading will provide you with our personal support and full access to business details.

Full Access Plan

What is included?

The Full Access Plan provides comprehensive access to consultant profiles, including everything in Basic + Proof of Business Ownership with details such as a registered address, the number of staff, structure, outsourcing and address. You can also verify the business register with our personal support.

How much does it cost?

Please refer to the pricing page for updated costs. The Full Access Plan offers unlimited access to profile verification records such as proof of business registration.

Who should use this plan?

The Full Access Plan is ideal for businesses that require quick and thorough due diligence when selecting compliance consultants. It is suited for those who need in-depth information and verification to make informed decisions.

How do I sign up for this plan?

You can sign up for the Full Access Plan by creating an account on CertBetter and selecting the plan during the registration process.

If you already have a Basic Access Plan, you can upgrade to the Full Access Plan from your dashboard settings.

Is there a free trial?

Currently, we do not offer a free trial for the Full Access Plan. However, you can explore the benefits of the Basic Access Plan before deciding to upgrade.

How do I view verified profiles?

Once you have subscribed to the Full Access Plan, visit the business profile to access their verified details.

Can I cancel my plan?

Yes, you can cancel your Full Access Plan subscription at any time. However, please note that we do not offer refunds for unused portions of your subscription term.

How often are consultant profiles verified?

ISO Consultant profiles are verified regularly to ensure the accuracy and reliability of the information provided. We continually update our verification processes to maintain the highest standards of trust and transparency.

How do I know the consultants are trustworthy?

CertBetter employs verification processes to ensure that consultant profiles include accurate information. However, we do not guarantee the information that the consultant published or posted.

What payment methods are accepted?

We accept major credit cards and other popular payment methods via Stripe’s secure payment processing. You can select your preferred payment option during the upgrade process.

Reviews and Ratings

Can I leave reviews for the service providers I use?

Yes, we strongly recommend leaving reviews and ratings for the service providers you work with to help businesses like yours make informed decisions.

How do I leave a review?

Visit the service provider profile, scroll down to the review section and leave your feedback and rating.

Are the reviews on CertBetter verified?

While CertBetter strives to maintain a high standard of quality, we recommend that businesses conduct their own due diligence.

Help And Support

What if I encounter an issue with a service provider?

Please note that CertBetter is not a mediation party or escrow service; however, we’ll be glad to assist you. Contact our support team with the details of the issue, and we will assist you in resolving it.

How do I reach out for CertBetter Support?

You can reach out to our support team through the contact form on our website or via our messaging system if you’re logged in.

Is my data safe on CertBetter?

Yes, we prioritize your privacy and data security. We use industry standard measures to protect your information.

Please feel free to reach out our team – We’ll be happy to assist you!

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