Terms of Service

Effective Date: 10/05/2024

By accessing and using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and the accompanying Privacy Policy and Cookie Policy.

1. Overview This document establishes the Terms of Service (“Terms”) for the use of our web platform called CertBetter. This platform (referred to herein as “the Site”) provides informational content, user discussion, expert advice, and any other services related to ISO standards and their application in various industries.

2. User Registration, Accounts, and Responsibilities

    • To access certain features of the Site, including the forum, users must register and create an account.

    • Users agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

    • Users are responsible for maintaining the confidentiality of their account password and for all activities that occur under their account.

3. Subscription Services

    • The Site may offer subscription-based services for enhanced content or features.

    • The specific terms, fees, and conditions of these subscriptions will be detailed during the subscription process.

4. Permissible Use of the Site

    • Users must comply with all applicable laws and regulations in their use of the Site.

    • The Site must not be used to post or transmit any illegal, offensive, or otherwise objectionable material.

5. User-Generated Content and Conduct

    • Users are solely responsible for the content they submit to the Site, including posts in the forum.

    • The Site expects that all user-generated content will be respectful, relevant, and constructive.

    • The Site reserves the right, at its sole discretion, to edit, refuse to post, or remove any content.

6. Intellectual Property Rights

    • The content provided on the Site, including text, graphics, logos, and images, is owned by or licensed to the Site and is protected under intellectual property laws. This includes both content created by the Site and content provided by third parties.

    • Users are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the Site’s content without prior written consent. This restriction applies to all materials and content on the Site, including but not limited to written articles, user-generated content, and graphical elements.

    • User-Generated Content: Users retain ownership of the content they submit to the Site (e.g., forum posts). However, by posting content, users grant the Site a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform such content in connection with the Site and the Site’s (and its successor’s) business, including without limitation for promoting and redistributing part or all of the Site (and derivative works thereof) in any media formats and through any media channels. Users must ensure they have all necessary rights to grant this license for any content they submit.

    • Third-Party Content and Copyright: The Site may contain content (including images, graphics, and other materials) provided by third parties. This content remains the intellectual property of its respective owners. Users must respect these rights and not use such content without obtaining permission from the rightful owner or as otherwise allowed by law.

    • Responsibility for Infringement: Users are responsible for ensuring that the content they submit does not infringe upon the intellectual property rights of others. The Site is not responsible for any infringement of copyright or other rights in any user-submitted content.

    • Copyright Notices and Takedown Procedures: The Site respects the intellectual property rights of others and expects its users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide the Site’s designated copyright agent with the written information specified in our Copyright Policy.

7. Privacy and Data Protection

    • The Site is committed to protecting user privacy and handling personal information in accordance with our Privacy Policy.

    • Personal data collected is used in accordance with applicable data protection laws and is not disclosed to third parties without consent, except as required by law.

8. Disclaimer of Warranties and Accuracy of Information

    • The Site provides information on ISO compliance as a service to users but does not offer legal advice.

    • While efforts are made to ensure the accuracy of information, the Site disclaims all warranties, express or implied, as to the accuracy, timeliness, or completeness of the information.

9. Limitations of Liability

    • The Site and its affiliates, officers, employees, agents, partners, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of, or the inability to use, the Site.

10. Amendments to the Terms

    • The Site reserves the right to modify these Terms at any time. Such modifications will be effective immediately upon posting.

    • Continued use of the Site after any such changes shall constitute your consent to such changes.

11. Applicable Law and Jurisdiction

  • These Terms are governed by the laws of Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Australian courts.

12. Cancellation Policy

  1. Subscription Cancellation:

    • You can cancel your subscription at any time through your account settings on CertBetter.
    • Upon cancellation, your subscription will remain active until the end of the current billing period. No further charges will be applied after the current billing period ends.
    • If you cancel during a free trial period, your access will be terminated immediately, and you will not be charged.
  2. Account Deactivation:

    • If you wish to deactivate your account completely, please contact our support team for assistance.
    • Deactivating your account will remove your profile from the CertBetter directory and terminate any active subscriptions.

13. Refund Policy

  1. Refund Eligibility:

    • Monthly subscriptions are not eligible for refunds.
    • If you believe you are eligible for a refund, please contact our support team with your request and reason for cancellation.
  2. Refund Process:

    • Once your refund request is approved, the refund will be processed within 7-10 business days.
    • Refunds will be issued to the original payment method used during the purchase.
  3. Pro-Rated Refunds:

    • Pro-rated refunds are not available. If you cancel your subscription, you will retain access to the service until the end of the billing period, but no partial refunds will be issued.
  4. Refund Exceptions:

    • Refunds will not be granted in cases of misuse or violation of CertBetter’s Terms of Service.
    • Promotional discounts or credits applied to your purchase are non-refundable.

14. Contact and Notices

    • For any queries or notifications regarding these Terms, please contact our support team by visiting our Contact page.
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