FAQs for Companies

Whether you’re new to CertBetter or looking to maximize your ISO consultancy experience, this section is designed to guide you through our features, help you connect with the right compliance experts, and ensure you get the most out of our services.

Are you a compliance service provider? Visit our FAQs for ISO Providers

Explore the questions below to learn more about how CertBetter can support your journey towards ISO certification and other compliance experiences.

General Questions

What is CertBetter?

CertBetter is an online directory that connects businesses with compliance consultants, including auditors, trainers, and compliance software vendors.

How does CertBetter help my business?

CertBetter simplifies the process of finding, shortlisting, reviewing and connecting with compliance providers such as ISO consultants, saving you time and helping you make informed decisions through detailed profiles and customer reviews.

Is CertBetter free to use for businesses?

Yes, CertBetter is free for businesses to connect with ISO consultants. You can search for and connect with ISO consultants at no cost.

Using CertBetter

How do I start using CertBetter?

Sign up for a free account, then use our search function to find ISO service providers that meet your specific needs.

How do I search for ISO Consultant on CertBetter?

Use the search bar to enter keywords related to the services you need, or filter providers by service type, location, standard type or other criteria.

Can I compare different ISO Consultant?

Yes, you can save ISO consultant profiles to your private collection. It’s best to read customer reviews and profile details to select the best fit for your compliance requirements.

How do I contact an ISO Consultant?

You can contact ISO consultant directly through their profiles using the provided contact information or messaging system.

What information can I find on a ISO consultant’s profile?

Provider profiles include details about their services, certifications, customer reviews, contact information, and any updates or promotions they have posted.

Can I receive updates from service providers?

Yes, service providers can post updates on their profiles, which you can view to stay informed about their latest offerings and promotions.

How do I know if a provider is verified?

Verified consultants have a Verified Business Status badge on their profile, indicating that they have been vetted by CertBetter.

What does Verified Business Status mean?

Verified Business Status means that the service provider has been reviewed by CertBetter for credibility and trustworthiness. Please note that verification is currently limited to business registration and insurance checks only.

What is Newsfeed in my profile?

The Newsfeed is similar to a Facebook timeline where you can post updates. When you follow an ISO service provider’s profile, their updates will appear directly in your newsfeed, keeping you informed and engaged.

Can I list my ISO consulting business for free?

Yes, please sign up as Compliance Provider to list your business for free.

Basic Access Plan

What is included in the Basic Access Plan?

The Basic Access Plan is free and includes:
Directory Search
Unlimited Profiles
View Contact Details
Send Messages*
Request for Quote*
Limited Support

*Depending on the compliance provider’s membership permissions.

Who should use the Basic Access Plan?

The Basic Access Plan is perfect for businesses looking to make initial connections with ISO consultants. It’s ideal for those who need basic information to start their search.

How do I sign up for the Basic Access Plan?

You can sign up for the Basic Access Plan by creating a free account on CertBetter. Simply click on the “Sign Up” button and follow the registration steps.

Can I upgrade from the Basic Access Plan?

Yes, you can upgrade from the Basic Access Plan to the Access Plus Plan at any time. Upgrading will provide you with comprehensive access to additional details and verifications.

Access Plus Plan

What is included in the Access Plus Plan?

The Access Plus Plan provides comprehensive access to consultant profiles, including:
Everything in Basic + following
Proof of business ownership
Proof of Insurances
Registered address
Verify Business Register
Recognitions/Certifications
Priority Support

How much does the Access Plus Plan cost?

Please refer to the pricing page for updated costs. This plan offers unlimited access to profile verification records such as proof of business registration and insurance.

Who should use the Access Plus Plan?

The Access Plus Plan is ideal for businesses that require quick and thorough due diligence when selecting compliance consultants. It is suited for those who need in-depth information and verification to make informed decisions.

How do I sign up for the Access Plus Plan?

You can sign up for the Access Plus Plan by creating an account on CertBetter and selecting the Access Plus Plan during the registration process.

If you already have a Basic Access Plan, you can upgrade to the Access Plus Plan from your account settings.

Is there a free trial for the Access Plus Plan?

Currently, we do not offer a free trial for the Access Plus Plan. However, you can explore the benefits of the Basic Access Plan for free before deciding to upgrade.

How do I view verification records in the Access Plus Plan?

Once you have subscribed to the Access Plus Plan, visit compliance provider’s profile to access their records such as business registration and insurances.

Can I cancel my Access Plus Plan subscription?

Yes, you can cancel your Access Plus Plan subscription at any time. However, please note that we do not offer refunds for unused portions of your subscription term.

How often are consultant profiles verified?

Consultant profiles are verified regularly to ensure the accuracy and reliability of the information provided. We continually update our verification processes to maintain the highest standards of trust and transparency.

How do I know the consultant profiles are trustworthy?

CertBetter employs rigorous verification processes to ensure that consultant profiles include accurate and trustworthy information. Verified business proof and insurance details provide an additional layer of credibility.

What payment methods are accepted for the Access Plus Plan?

We accept major credit cards and other popular payment methods via Stripe payment processing. You can select your preferred payment option during the upgrade process.

Reviews and Ratings

Can I leave reviews for the service providers I use?

Yes, you can leave reviews and ratings for the service providers you work with to help other businesses make informed decisions.

How do I leave a review?

Go to the profile of the service provider you used and click on the review section to leave your feedback and rating.

Are the reviews on CertBetter verified?

While CertBetter strives to maintain a high standard of quality, we recommend that businesses conduct their own due diligence. Reviews are submitted by other users and are meant to provide additional insights.

Help And Support

What if I encounter an issue with a service provider?

Please note that CertBetter is not a mediation party or escrow service however we’ll be glad to assist you. Contact our support team with details of the issue, and we will assist you in resolving it.

How can I get support if I have questions about using CertBetter?

You can reach out to our support team through the contact form on our website.

Is my data safe on CertBetter?

Yes, we prioritize your privacy and data security. We use robust measures to protect your information.

Please feel free to reach out our team – We’ll be happy to assist you!

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