General Terms of Service

1) Definitions

ISO Finder – A business or individual using the Platform to search for, request quotes from, or engage ISO service providers.

ISO Provider – A business or individual registered on the Platform to offer ISO-related services, including consultants, auditors, certification bodies, training providers, and software vendors.

Verified Member – An ISO Provider approved under the Verification Scheme (separate terms apply).

Membership Tiers – Starter (free), Professional, and Premium with different features, limits, and visibility.

Marketplace – Listings area for ISO-related services, products, or training.

RFQ (Request for Quotation) – A submission by an ISO Finder describing their ISO service requirements, which is reviewed by CertBetter and distributed to matched Providers.

Lead Unlock – A pay-per-lead transaction where a Provider pays a fee to access a Finder's contact details from an approved RFQ.

Lead Sharing – Functionality enabling Providers to share potential client opportunities with connected Providers.

Connection – A mutually accepted professional link between two Providers enabling lead sharing and messaging.

Team Seat – A paid add-on allowing a Provider to invite additional team members to their account.

Material Change – A change relevant to Platform integrity, including legal or trading name, ownership/control, insurance status, or public claims presented on the Platform.

Interpretation: “including” means “including without limitation”. Headings are for convenience only. The singular includes the plural and vice-versa.

2) Platform Scope, Ranking & Role

We operate a directory, marketplace, and lead generation/sharing Platform for ISO-related services. We facilitate introductions, enable quote requests, profiles, messaging, Marketplace listings, and professional connections. Provider ranking may consider membership tier, verification status, review quality/volume, profile completeness, responsiveness, and other factors we determine; ranking methods may change without notice.

Not a party. We are not a party to transactions or agreements between Users and do not guarantee accuracy, suitability, or outcomes. You must conduct your own due diligence.

Release. To the maximum extent permitted by law, you release CertBetter from claims, demands, and damages arising from disputes between Users.

3) Eligibility, Authority & Accounts

You must be 18+ and capable of entering a binding contract. If you register on behalf of a company, you warrant you have authority to bind it. You must provide accurate, current information and keep it updated.

Finders (no account required). ISO Finders may submit RFQs and track their status without creating an account. Finders access their RFQ via a unique secure link sent to their email. By submitting an RFQ, Finders agree to these Terms. Finders are responsible for keeping their access link secure and must not share it with unauthorised parties.

Security. You’re responsible for account security (or access link security for Finders), using strong passwords, enabling MFA (where available), and not sharing credentials. Multiple accounts for the same person or business require our written consent.

Electronic Communications & E-Signatures. You consent to receive notices electronically (email or in-product). Clicking “accept” or using the Platform constitutes your electronic signature.

Material Changes. You must notify us of any Material Change (including legal/trading name, ownership, insurance status, or public claims on the Platform) within 14 days.

4) Membership Tiers, Limits & Changes

Provider membership tiers are: Starter (free), Professional, and Premium. Tier features, fair-use limits, and eligibility are described on the Platform and may be updated. Verified Members may receive enhanced visibility and features. Membership does not guarantee leads or opportunities.

Team Seats. Professional and Premium members may add team members via paid Team Seat add-ons, billed separately from the membership.

Membership & lead billing are separate. Annual membership fees cover your verified profile, directory listing, platform features, and access to leads. Lead unlock fees (see Section 4A) are separate pay-as-you-go charges. One does not count toward or offset the other.

Verification Access & Fees. Access to consultant verification is available only to Professional and Premium Provider members. All verification activities (initial assessment, RFIs, annual renewals, re-reviews, and one appeal per decision) are included; no separate verification fees apply.

Fees & changes. We may change membership fees effective on renewal and will give at least 14 days’ notice before your next billing date.

4A) RFQs, Lead Matching & Lead Unlocks

How RFQs work. An ISO Finder submits an RFQ describing their certification requirements. Our team reviews and approves each RFQ before it is distributed to matched Providers. We may reject, edit, or remove RFQs at our discretion.

Lead matching. Approved RFQs are distributed to Providers matched by location, ISO standards, industry, and service type. All matched Providers receive the lead at the same time. Matching criteria are determined by us and may change.

Lead preview & unlock. Providers can preview RFQ details (requirements, industry, location, budget range, timeline) at no cost. To access the Finder's contact details, Providers must unlock the lead by paying a per-lead fee. Lead unlock pricing is displayed on the Platform and varies by billing currency. Your first lead unlock is free.

Unlock limits. Each RFQ has a maximum number of Provider unlocks. Once the limit is reached, the RFQ is closed to further unlocks. We set and may adjust this limit.

Lead expiry. Leads that are not acted upon within the timeframe shown on the Platform are automatically expired and can no longer be unlocked.

Verification required. Providers must hold a verified profile (Professional or Premium membership) to preview and unlock leads.

What happens on unlock. When a Provider unlocks a lead, the Finder's contact details are shared with that Provider, and the Provider's business details are shared with the Finder. Both parties may then communicate directly.

Lead quality. We review all RFQs before distribution, but we do not guarantee the accuracy of information provided by Finders, nor do we guarantee that any lead will result in a successful engagement. If you believe a lead was genuinely misrepresented, contact us and we will review the matter individually.

No circumvention. You must not use information obtained from an RFQ preview (before unlocking) to contact the Finder directly or via other channels. Doing so is a breach of these Terms.

5) Marketplace & Listings

Listings must be ISO-related, accurate, lawful, and compliant with these Terms and Annex A. We may refuse, edit, hide, or remove listings without refund for breaches, illegality, deception, or to protect Platform integrity.

6) Messaging, Lead Sharing & Anti-Spam

Use messaging and lead sharing only for legitimate ISO-related business. All use must comply with the Spam Act 2003 (Cth) and other applicable anti-spam laws (e.g., CAN-SPAM, PECR) and privacy laws. Bulk/automated messages must include a functional unsubscribe. We may monitor communications to investigate complaints, enforce these Terms, or comply with law.

7) Ratings, Reviews & Defamation

Review rules and our notice-and-takedown process are in Annex B. Reviews are user content and not our endorsement. We may refuse, edit, hide, or remove reviews at our discretion.

8) Verified Members

Criteria and process are set out in the Consultant Verification Scheme Terms (separate). Verification is not an endorsement of competence or service quality and not equivalent to an accreditation. Verification status is conditional on an active Professional or Premium membership; if membership lapses or is cancelled, verification lapses automatically and badges/certificates must be removed within 48 hours. We may suspend or revoke verification for non-compliance or risk to Platform integrity.

9) Provider Warranties

Providers warrant they: (a) hold required licences, certifications, and insurances; (b) provide accurate, non-misleading information; (c) comply with law and industry obligations; (d) do not breach confidentiality; and (e) do not infringe third-party IP.

10) Acceptable Use & Technical Restrictions

You must not misrepresent identity/qualifications/services; post unlawful, harmful, fraudulent, or offensive content; reverse engineer, decompile, or attempt to derive source code; interfere with security; or infringe IP. We may set rate limits/fair-use caps (messages, invites, searches, lead actions) and adjust them. Automated access (scrapers, crawlers) is prohibited unless expressly authorised in writing or under separate API terms.

11) Intellectual Property, User Content & Publicity

All Platform content, branding, and trademarks are owned by or licensed to CertBetter. Use of our name, logos, or badges requires written consent and adherence to brand guidelines. If permitted to use a badge/certificate, you must cease use within 48 hours upon request or revocation.

User Content. By submitting content, you grant CertBetter a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable licence to host, store, reproduce, adapt, publish, and display it solely to operate, secure, improve, and promote the Platform. You warrant you own or have rights to your content and consent to acts that may otherwise infringe moral rights. We may remove content at any time. All rights not expressly granted are reserved.

IP Takedown. See Annex C for copyright/trademark takedown process.

Publicity & Brand Use. We may use your business name and logo as a customer reference (site, sales materials) unless you opt out by written notice. The “CertBetter Verified” Badge/Certificate must not be used in paid advertisements in a manner that implies CertBetter endorsement or guaranteed outcomes. Any off-platform reference to “CertBetter Verified” must link to your live CertBetter profile and reflect current status.

12) Confidentiality

Information obtained through RFQs, leads, or private messaging that is not publicly available must be treated as confidential and used only for legitimate Platform-related business. Do not disclose such information to third parties without consent or legal basis.

Our commitment. CertBetter will not disclose your confidential RFQ/lead content except as needed to operate the Platform, comply with law, or as you instruct.

13) Data Protection, Aggregated Data & DPA

We handle personal information per our Privacy Policy. Where we process personal data on your behalf, the Data Processing Terms in Annex D apply (controller/processor roles, sub-processors, SCCs/IDTA, security, deletion). We may use aggregated/de-identified data (telemetry, usage statistics) to operate, improve, and analyse the Platform.

14) Security & Breach Notification

We maintain security measures appropriate to the Platform. If we become aware of an eligible data breach under the Privacy Act 1988 (Cth), we will assess and notify affected parties and regulators as required. Security testing without written permission is prohibited. Report vulnerabilities responsibly via our contact page; do not exploit or exfiltrate data.

15) Fees, Payments, Renewals, Trials & Taxes

Fees are listed on the Platform and may change. Membership prices are tax inclusive as displayed; you’re responsible for any additional applicable taxes and may be asked for tax IDs.

Membership fees. Paid memberships (Professional, Premium) are billed annually. Team Seat add-ons are billed separately.

Lead unlock fees. Lead unlock fees are separate from membership and charged per lead at the rate displayed on the Platform in your billing currency. Your first lead unlock is free, applied automatically. Lead unlock fees are non-refundable except where a lead is found to be genuinely misrepresented after review (see Section 4A).

Included Services. For Professional and Premium Provider members, consultant verification activities (initial assessment, RFIs, annual renewals, re-reviews, and one appeal per decision) are included at no additional charge.

Auto-renewal & reminders. Paid memberships auto-renew unless cancelled before renewal. We will send a renewal reminder at least 14 days before annual renewals.

Trials/Promos. Trials convert to paid at the stated rate unless cancelled before the trial ends. Promotional credits are non-transferable and not redeemable for cash. Previously issued discount codes may be retired when pricing changes.

Upgrades/Downgrades. Upgrades may be pro-rated and applied immediately; downgrades take effect at the next billing cycle and may reduce features. Your current plan features remain active until the change date.

Failed payments. If a payment fails, we may retry, apply late/admin fees where permitted, suspend access, and pass on reasonable collection costs. Set-off: we may set off amounts you owe us against credits we owe you.

Payment processors. Payments are handled by third-party processors and are subject to their terms; processors may hold or reserve funds.

Refunds. Except as required under the Australian Consumer Law or other non-excludable laws, membership fees and lead unlock fees are non-refundable. If you believe a lead was misrepresented, contact us for individual review.

16) Third-Party Services, SLA & Beta

We integrate third-party services (cloud hosting, chat, analytics, payments). We are not responsible for their availability, security, or performance; their terms apply. Unless a separate, signed SLA applies, the Platform has no uptime guarantees. Beta/Experimental features are provided “as is”, may be modified/withdrawn, and have limited support.

17) Indemnity

You indemnify and hold harmless CertBetter, our directors, officers, employees, and agents from claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of: (a) your use of the Platform; (b) your content; (c) your breach of these Terms or law; or (d) your violation of third-party rights.

18) Warranty Disclaimer & Liability

Subject to the Australian Consumer Law, the Platform and all features are provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that leads, listings, or connections will result in revenue or successful outcomes.

To the fullest extent permitted by law, we exclude liability for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or reputational harm. Nothing in these Terms excludes non-excludable statutory guarantees or rights.

19) Service Modifications & Material Changes

We may modify, suspend, or discontinue features at any time. For material changes to these Terms, we will provide at least 14 days’ notice via email or in-product. If you object, you may cancel before the effective date; continued use after that date constitutes acceptance.

20) Sanctions, Export Controls & Anti-Bribery

You represent that you are not subject to sanctions and will not use the Platform in violation of export control or sanctions laws. You must comply with applicable anti-corruption laws (including Criminal Code (Cth), UK Bribery Act, FCPA) in lead/referral activities.

21) Termination, Cure & Injunctive Relief

We may suspend or terminate immediately for severe breaches (fraud, scraping/harvesting, spam campaigns, illegal content, sanctions violations, badge misuse). For remediable breaches (e.g., profile inaccuracies), we may provide 14 days to cure.

Upon termination, you must remove all CertBetter badges within 48 hours. We may retain certain records as required by law and for legitimate business purposes. We may seek injunctive relief (without bond) for misuse of our IP, badges, or brand, or for security breaches.

22) Dispute Resolution (Negotiation → Mediation → Arbitration/Court)

Before formal proceedings, parties will: (1) engage in good-faith negotiations for 14 days; (2) if unresolved, proceed to mediation in Victoria, Australia; (3) if still unresolved, disputes will be heard in the courts of Victoria or, at our election, resolved by binding arbitration under the ACICA Arbitration Rules seated in Melbourne, one arbitrator, English language. Nothing prevents either party seeking urgent injunctive or equitable relief.

23) Data Retention & Deletion

On account closure, you may request deletion of personal data as permitted by law. Operational logs/backups may persist for up to 90 days and certain records may be retained where legally required or for legitimate business purposes (fraud prevention, accounting).

24) Assignment & Change of Control

We may assign or transfer our rights/obligations (including during merger, acquisition, or sale). You may not assign without our prior written consent.

25) Notices

We may provide notices via email to your account address or via in-product notifications; notices are deemed received when sent (email) or upon display (in-product). You must keep your contact details current.

26) Entire Agreement, No Reliance & No Third-Party Beneficiaries

These Terms and incorporated annexes form the entire agreement and supersede prior discussions or representations. You acknowledge you have not relied on representations not expressly set out here. No third-party beneficiaries are intended or created by these Terms.

27) Relationship, Severability, Waiver & Language

These Terms do not create a partnership, joint venture, employment, or agency relationship. If any provision is invalid or unenforceable, the remainder remains in force. A failure to enforce a provision is not a waiver. These Terms are in English, which governs in case of translation conflict.

28) Governing Law & Jurisdiction

These Terms are governed by the laws of Victoria, Australia. Subject to Section 22, you submit to the exclusive jurisdiction of the courts of Victoria.

29) Survival

Sections 2, 5–13, 14–21, 22–29 (and any others which by their nature should survive) survive termination.